Frequently Asked Questions

Cubetto

  • How is Cubetto powered?

    6x AA batteries are all you need to get Cubetto up and ready for action! 

  • How long do the batteries last?

    Cubetto and your little one can explore for up to 5 hours of continuous play on one set of batteries. Rechargeable recommended for more eco-friendly adventures!

  • Does Cubetto require the internet?

    Nope! Just turn him on and you’re ready to play.

  • What ages is Cubetto suitable for?

    Cubetto has been specifically designed to be most useful for children aged 3-6, meaning we’ve paid a huge amount of attention to every last detail – from the child-friendly language in our stories, to the machine-washable maps.

  • How sturdy is Cubetto?

    Cubetto has been drop-tested and trialled with hundreds of children around the world. His shell is sturdy, robust, and ready for action!

  • Help, my Cubetto doesn’t turn 90 degrees!

    Every Cubetto is unique, meaning that there may be slight differences in each one’s turning angle when unboxed. Not to fret! We’ve made a quick and easy tutorial for you to adjust this.

  • My Cubetto has stopped working.

    We’re sorry to hear this! Please get in touch via support@primotoys.com, and make sure to include your order number, a written description and short video of the problem. This will help us diagnose the issue, and lead to a speedier fix!

  • How can I purchase additional blocks?

    Extra Blocks are now available on our shop page.

  • Do you need to speak a certain language to enjoy Cubetto?

    No. The beauty of Cubetto is that you don’t use letters or screens, so no matter what language you speak, you can play!

  • How is this coding?

    Cubetto introduces a host of programming concepts, including ‘algorithms’, ‘the queue’, ‘debugging’, and ‘recursions’. By removing unfamiliar distractions such as screens and keyboards this allows children as young as three to write and execute their first programs, using our tangible, block-based coding language.

  • Is it suitable for 3 year olds?

    Absolutely, Cubetto has been specifically designed to be most useful for children aged 3-6, meaning we’ve paid a huge amount of attention to every last detail. From the child-friendly language in our stories, to the machine-washable maps.

  • Can I use this in my classroom?

    Absolutely! We have a growing bank of activities, lesson plans, and other resources to help you inspire coding in your classroom with Cubetto. You can find them right here, at primotoys.com/education/resources/.

  • How long do the batteries last?

    Cubetto can explore for up to 5 hours of continuous play with your little one, on one set of batteries.

  • How long is the warranty?

    Each Cubetto playset comes with one year of warranty from the date of purchase.

  • Can I become a reseller?

    We are working with resellers worldwide and would welcome the opportunity to explore new partnerships. Please contact sales@primotoys.com with a description of your company. Our business development team will get in touch with you.

Warranty & Returns

  • Do you have a warranty period?

    Yes! All of our items have a warranty period of 1 year, or the minimum guaranteed warranty in your country.

  • What happens if I lose or break part of the set?

    Our warranty covers any manufacturing defects, but unfortunately we cannot reimburse customers for lost or broken items. Should you need any spare parts do get in touch with our team at support@primotoys.com and they will do their best to help you.

    Education

    • Where can I find educational resources?

      You can access our teacher’s guide and lesson plans at primotoys.com/education/lesson-plans. We’re also building a resource centre dedicated to educational content, so please stay tuned!

    • Do I need a device to use Cubetto?

      Everything you need to get started is included in the Cubetto Playset. Just add 6x AA batteries and you’re ready to go!

    • How many kids can use a single Cubetto?

      We think Cubetto is most useful between pairs, or in small groups of 3 or 4.

    • Does Cubetto cater to special needs?

      We’ve experienced a great response from special needs educators who have introduced Cubetto in their programmes. You can find out more by reading our community case studies.

      Cubetto is one of only a handful of STEM-learning toys that can be used by sighted and non-sighted children alike. This means that not only can visually-impaired children learn and play with Cubetto, they can also do so in the same learning environment as sighted children.

    • Do I need to know coding to use Cubetto?

      Nope – the Cubetto Playset has been designed to be equally accessible to both those who can code and those who can’t! Our lesson plans explain all the concepts to you, and suggest our favourite ways to explain them to your pupils. Get in touch!

    • Why should 3-year-olds learn about coding?

      We believe that coding is the new literacy, and should therefore be prioritised from an early age. We think that children should be introduced to coding when they start learning how to read and write, and our smart-toys begin with the ABCs. It’s important children this young are exposed to basic principles of programming, even if they don’t necessarily learn how to code. Being introduced to the environment of programming, and the language of ‘algorithms’, ‘debugging’ and ‘functions’ helps give them the foundations necessary to excel.

    • Can I use more than one Cubetto at once?

      Yes! You can have many Cubettos in the same room. Cubetto simply responds to the nearest Board.

    • Do you accept POs?

      We don’t but our partners do! Simply get in touch via support@primotoys.com and a member of our Education team will be on-hand to assist you.